Shipping & Returns

SHIPPING

HONG KONG SAR, LOCAL SHIPPING:
All local online orders for delivery within Hong Kong SAR will be eligible for complimentary standard shipping via SF Express. Delivery time is expected within 2- 3 business days from the date of dispatch. 

Your order will be delivered to you in our signature JODHA garment bag, enclosed in a box.

INTERNATIONAL SHIPPING:
All international online purchases will be shipped via Hong Kong Speedpost. Delivery time will 3-14 days from the date of shipping. We ship to most countries around the world for a flat fee of USD 35 or HKD 273.

Local duties and taxes may apply to packages sent outside of Hong Kong. Any duties payable will be the sole responsibility of the customer and will need to be paid, to ensure release of the package. 

Estimated delivery times are to be used as a guide online and commence from the date of dispatch, JODHA is not responsible for any delays caused by destination customs clearance processes.

Your order will be delivered to you in our signature JODHA garment bag, enclosed in a box.

TAXES & DUTIES

Product prices are displayed exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in. Payment of these on arrival at the time of delivery may be necessary to release your order from customs.

International orders placed are DDU (Delivered Duty Unpaid). For all DDU shipments, any applicable duties, tariffs, and taxes will be collected at the destination’s point of entry and are the responsibility of the customer. As each country has unique charges, please contact your local shipping office for more information

Please note we are unable to advise on the duty amount.

INSURANCE

All items we ship are insured.

PLEASE NOTE:

  1. We aim to confirm all orders within 24 hours, however do not take into account possible delays caused by payment authorization.
  2. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
  3. We are unable to redirect orders once items have been dispatched.
 All orders require a signature upon receipt.

RETURN/REFUND

Once an order has been placed, your order request will be processed within 24 hours. After this time, we will be unable to change or refund your order. Production of your handcrafted garment will begin within 2-4 days of placing the order, excluding public holiday. 

Each JODHA piece is made-to-order and thoroughly inspected prior to shipping, therefore products delivered will be unable to be returned or refunded. Once an item has been sent, JODHA will no longer be responsible for goods shipped. 

Please contact us at care@jodhathelabel.com if you have any questions or concerns.

 

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