JODHA Policy

The following are the terms and conditions which apply to sales of garments purchased from JODHA Limited (“JODHA”) to you, (“the Customer”).

JODHA garments are made-to-order and therefore JODHA is unable to accept any cancellation of an order after confirmation of order (24 hours). JODHA will make all reasonable efforts to accommodate any change to an existing order required by a Customer, but cannot guarantee to be able to do so, and reserves the right to make an additional charge to the Customer for any changes. Items purchased from JODHA are non exchangeable and non refundable. The garment(s) purchased in store is(are) hand embroidered and hand finished. Due to the complex nature of the garment, embellishments may disintegrate from the fabric. This is not a manufacturing fault. Other fabrics such as chiffon and georgette are subject to pulls and rips as is the nature of the garment.

If the customer is not satisfied with the quality of the delivered items(s), JODHA will, following inspection of the goods, will determine which remedy is the most appropriate.

Orders for made-to-order garments cannot be cancelled and any variation to an order (after 24 hours of placing the order) may be subject to an additional charge. Should JODHA agree, in its absolute discretion, to accept a cancellation, it reserves the right to make a cancellation charge to the Customer.

In the event of any dispute as to whether a finished made-to-order JODHA garment conforms with the Customer’s requirements, the description recorded on the JODHA Order Form shall be final. Accuracy of measurements submitted to JODHA by the Customer will be entirely at the Customer’s own risk.

JODHA cannot guarantee delivery of a finished made-to-order garment to the Customer within any particular time, but will normally deliver within 5 weeks of accepting the Customer’s order, excluding any public holidays such as Chinese New Year and Diwali.

Correspondence of delivery will be via electronic mail or contact details recorded on the form. Customers are requested to check the details thoroughly prior to submission.

Ownership of any garment shall not pass to the Customer until paid for in full.

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